How to Access Cultural and Linguistic Services

It is important to use a professional interpreter at your medical appointment. VCHCA discourages members from using family or friends, especially children, as interpreters.

VCHCA offers the following interpreter and translation services: 

• Sign language interpreter services for the deaf.
• Telephonic interpreter services are available twenty-four (24) hours, seven (7) days a week.
• In-person (face-to-face) interpreting services – 5 to 7 business day notice is needed to schedule an appointment for in-person interpreter for medical appointments.
• Translation of written documents (English/Spanish)
• Alternative text format including Braille.

If you need an interpreter, translation services, or would like more information, please notify Health Care Agency Staff.

Ventura County Health Care Agency- Ambulatory Care Cultural and Linguistic Services

GoldCoast Cultural & Linguistic Services – Pacific Interpreters 
Language Assistance: 1-866-421-3463
Enter access code #843014 

Health Care Interpreter Network (HCIN)- Video Unit
VCMC: 7-4246
SPH: 8-805-641-9560

HCIN- Language Line
1-800-774-4344

HCIN-American Sign Language (ASL)
Performed through videoconferencing interpreting through the HCIN Network (select American Sign Language). Use client ID# 295027.
VCMC: 7-4246
SPH: 8-805-641-9560

AT&T Language Line Service
Use account #2950271-800-752-6096 or 1-800-8749426

Telecommunications Device for the Deaf (TDD)
TTY English: 1-877-735-2929
TTY Spanish: 1-888-877-5381
Voice User- English: 1-800-735-2922 or 1-888-877-5379
Voice User- Spanish: 1-800-855-3000 or 1-888-877-5379

California Relay Services (CRS)
Used to contact hearing impaired persons.
1-800-735-2929 (TTY to Voice)
1-800-735-2922 (Voice to TTY)

Bilingual Staff List (Spanish only)
VCMC Nursing Office: (805) 652-6011
VCMC Nursing Supervisor: page at (805) 652-6075
HCIN Program Administrator: (805) 652-6695
Patient Advocate: (805) 652-6691

Concerns or Complaints:
California Department of Health Services
1889 N. Rice Ave., Suite 200
Oxnard, CA 93030
(805) 604-2926
TTY: 1-800-236-9747
TDD: 1-800-735-2929
Voice: 1-800-735-2922

Notice of Non-Discrimination