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ADA Public Notice

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the County of Ventura will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: County of Ventura does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: County of Ventura will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in County of Ventura’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: County of Ventura will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in County of Ventura offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of County of Ventura, should contact the office of Mike Pettit, Assistant County Executive Officer, ADA Coordinator, 800 S. Victoria Avenue, Ventura, California, 93009, (805) 654-2864, email:CountyExecutiveOffice@ventura.org, as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the County of Ventura to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Complaints that a program, service, or activity of County of Ventura is not accessible to persons with disabilities should be directed to:

Mike Pettit, Assistant County Executive Officer, ADA Coordinator
800 S. Victoria Avenue, Ventura, California, 93009
(805) 654-2864, email: CountyExecutiveOffice@ventura.org,

County of Ventura will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

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Cultural and Linguistic Services

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How to Access Cultural and Linguistic Services

It is important to use a professional interpreter at your medical appointment.  VCHCA discourages members from using family or friends, especially children, as interpreters.
VCHCA offers the following interpreter and translation services:

  • Sign language interpreter services for the deaf.
  • Telephonic interpreter services are available twenty-four (24) hours, seven (7) days a week.
  • In-person (face-to-face) interpreting services – 5 to 7 business day notice is needed to schedule an appointment for in-person interpreter for medical appointments
  • Translation of written documents (English/Spanish)
  • Alternative text format including Braille

If you need and interpreter or would like more information, contact Mike Petit, Assistant County Executive, ADA Coordinator, at (805) 654-2864 or by email at  CountyExecutiveOffice@ventura.org.

Ventura County Health Care Agency- Ambulatory Care
Cultural and Linguistic Services
 
Goldcoast Cultural & Linguistic Services- Pacific Interpreters
Language Assistance: 1-866-421-3463
Enter access code #843014

Health Care Interpreter Network (HCIN)- Video Unit
VCMC: 7-4246
SPH: 8-805-641-9560

HCIN- Language Line
1-800-774-4344

HCIN- American Sign Language (ASL)
Performed through videoconferencing interpreting through the HCIN Network (select American Sign Language). Use client ID# 295027.
VCMC: 7-4246
SPH: 8-805-641-9560

AT&T Language Line Service
Use account #295027
1-800-752-6096 or 1-800-8749426

Telecommunications Device for the Deaf (TDD)
TTY English: 1-877-735-2929
TTY Spanish: 1-888-877-5381
Voice User- English: 1-800-735-2922 or 1-888-877-5379
Voice User- Spanish: 1-800-855-3000 or 1-888-877-5379

California Relay Services (CRS)
Used to contact hearing impaired persons.
1-800-735-2929 (TTY to Voice)
1-800-735-2922 (Voice to TTY)

Bilingual Staff List (Spanish only)
VCMC Nursing Office: (805) 652-6011
VCMC Nursing Supervisor: page at (805) 652-6075
HCIN Program Administrator: (805) 652-6695
Patient Advocate: (805) 652-6691

Concerns or Complaints:
California Department of Health Services
1889 N. Rice Ave., Suite 200
Oxnard, CA 93030
(805) 604-2926
TTY: 1-800-236-9747
TDD: 1-800-735-2929
Voice: 1-800-735-2922

Notice of Nondiscrimination

Notice Informing Individuals About Nondiscrimination and Accessibility Requirements

County of Ventura complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  The County of Ventura does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

The County of Ventura:
  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    •  Qualified interpreters
    • Information written in other languages
If you need these services, contact Mike Pettit, Assistant County Executive Officer, ADA Coordinator, (805) 654-2864, email:CountyExecutiveOffice@ventura.org
 
If you believe that Ventura County has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Mike Pettit, Assistant County Executive Officer, ADA Coordinator
800 S. Victoria Avenue, Ventura, California, 93009
(805) 654-2864, email: CountyExecutiveOffice@ventura.org
 
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Mike Pettit is available to help you.
 
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
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Ambulatory Care Hours & After Hours Contacts

Academic Family Medicine Center
300 Hillmont Ave, Bldg. 340, #201
Ventura, CA 93003
Clinic Phone: (805) 652-6100
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 652-6100

Academic Family Medicine Center- Urgent Care
300 Hillmont Ave, Bldg. 340, #101
Ventura, CA 93003
Clinic Phone: (805) 652-6500
Hours of Operation: Monday-Friday 9:00am-6:00pm, Saturday 9am-4pm
After Hours Contact: (805) 652-6500

Adult Hematology-Oncology Clinic
300 Hillmont Ave, Bldg 340, #501
Ventura, CA 93003
Clinic Phone: (805) 652-6218
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 652-6075

Anacapa Surgical Specialties
300 Hillmont Ave, Bldg. 340, #401
Ventura, CA 93003
Clinic Phone: (805) 652-6201
Plastics & Reconstructive Hand Clinic: (805) 641-0141
Neurosurgery: (805) 648-9830
Urology: (805) 652-6210
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 652-6201

Cardiology Clinic
300 Hillmont Ave, Bldg 340, #503
Ventura, CA 93003
Clinic Phone: (805) 652-5787
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 652-6075

Conejo Valley Family Medical Group
125 W. Thousand Oaks Blvd. #300
Thousand Oaks, CA 91360
Clinic Phone: (805) 418-9100
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 418-9100
*Federally Qualified Health Center

Conejo Valley Family Medical Group- Urgent Care
125 W. Thousand Oaks Blvd. #200
Thousand Oaks, CA 91360
Clinic Phone: (805) 418-9105
Hours of Operation: Monday-Thursday 9:00am-11:30pm,
Friday 9:00am-6:30pm, Saturday-Sunday 9:00am-4:30pm
After Hours Contact: (805) 418-9105
*Federally Qualified Health Center

Eastman Therapy Services
2189 Eastman Avenue
Ventura, CA 93003
Clinic Phone: (805) 639-2600
Hours of Operation: Monday-Thursday 7:30am-6:00pm, Fri 7:30am-5:00pm
After Hours Contact: (805) 402- 7230

Employee Health Services
800 S. Victoria Avenue
Ventura, CA 93009
Clinic Phone: (805) 654-3813
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: Please contact your primary care physician.

Fillmore Family Medical Group
828 W. Ventura Street. #100
Fillmore, CA 93015
Clinic Phone: (805) 524-2000
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 524-2000
*Federally Qualified Health Center

Fillmore Family Medical Group- Urgent Care
828 W. Ventura St. #100
Fillmore, CA 93015
Clinic Phone: (805) 524-2000
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 524-2000
*Federally Qualified Health Center

Immunology Clinic
300 Hillmont Ave, Bldg 340, #503
Ventura, CA 93003
Clinic Phone: (805) 652-6524
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 652-6075

John K. Flynn Community Clinic
3100 N. Rose Avenue
Oxnard, CA 93036
Clinic Phone: (805) 983-6644
Hours of Operation: Monday, Wednesday, Thursday,
Friday 8:00am-5:00pm, Tuesday 8:00am-12:00pm
After Hours Contact: (805) 866-7222
*Federally Qualified Health Center

Las Islas Family Medical Group
325 W. Channel Islands Blvd.
Oxnard, CA 93033
Clinic Phone:
Diabetic Center: (805) 204-9510
Internal Medicine: (805) 204-9520
Orthopedics: (805) 204-9530
Wound Clinic: (805) 204-9510
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 204-9500
*Federally Qualified Health Center

Las Islas Family Medical Group- Urgent Care
325 W. Channel Islands Blvd.
Oxnard, CA 93033
Clinic Phone: (805) 204-9500
Hours of Operation: Monday-Friday 9:00am-7:00pm,
Saturday-Sunday 9:00am-5:00pm
After Hours Contact: (805) 204-9500
*Federally Qualified Health Center

Las Islas Family Medical Group North
2400 South “C” Street
Oxnard, CA 93033
Clinic Phone: (805) 240-7000
Women’s Health Clinic Phone: (805) 240-7040
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 240-7000
*Federally Qualified Health Center

Las Islas Mobile Clinic
For service locations contact Las Islas Family Medical at (805)240-7000 or visit the Ventura County Health Care Agency on the web www.vchca.org/events.
After Hours Contact: (805) 204-9500
*Federally Qualified Health Center

Medicine Specialty Center West
300 Hillmont Ave, Bldg 340, #502
Ventura, CA 93003
Clinic Phone: (805) 652-6222
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 652-6075

Las Posas Family Medical Group
3801 Las Posas Road #214
Camarillo, CA 93010
Clinic Phone: (805) 437-0900
Hours of Operation: Monday-Friday 7:30am-5:00pm
After Hours Contact: (805) 437-0900
*Federally Qualified Health Center

Magnolia Family Medical Center
2240 E. Gonzales Rd. #100
Oxnard, CA 93036
Clinic Phone: (805) 981-5161
Hours of Operation: Mon-Fri 8:00am-5:00pm
After Hours Contact: (805) 981-5161
*Federally Qualified Health Center

Magnolia Family Medical Center- Urgent Care
2240 E. Gonzales Rd. #110 & #120
Oxnard, CA 93036
Clinic Phone: (805) 981-5181
Hours of Operation: Monday-Friday 9:00am-7:00pm,
Saturday & Sunday 8:00am-5:00pm
After Hours Contact: (805) 981-5181
*Federally Qualified Health Center

Magnolia Family Medical Center West
2220 E. Gonzales Rd. #120A-B
Oxnard, CA 93036
Clinic Phone: (805) 981-5151
Hours of Operation: Monday-Thursday 8:00am-7:00pm,
Friday 8:00am-5:00pm
After Hours Contact: (805) 981-5151
*Federally Qualified Health Center

Mandalay Bay Women & Children's
2000 Outlet Center Dr. #110
Oxnard, CA 93036
Clinic Phone: (805) 604-4588
Hours of Operation: Monday-Thursday 8:00am-7:00pm,
Friday 8:00am-5:00pm
After Hours Contact: (805) 604-4588
*Federally Qualified Health Center

Moorpark Family Medical Clinic
612 Spring Rd. Bldg. A
Moorpark, CA 93021
Clinic Phone: (805) 523-5400
Hours of Operation: Monday-Thursday 8:00am-7:00pm,
Friday 8:00am-5:00pm
After Hours Contact: (805) 523-5400
*Federally Qualified Health Center

Pediatric Diagnostic Center
300 Hillmont Ave, Bldg. 340, #302
Ventura, CA 93003
Clinic Phone: (805) 652-6255
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 652-6255
*Federally Qualified Health Center

Pediatric Hematology-Oncology Clinic
300 Hillmont Ave, Bldg 340, #301
Ventura, CA 93003
Clinic Phone: (805) 652-6120
Hours of Operation: Monday-Wednesday & Friday 8:30am-5:00pm
After Hours Contact: (805)652-6120

Santa Paula Hospital Clinic
845 N. 10th Street #3
Santa Paula, CA 93060
Clinic Phone: (805) 525-0215
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Phone: (805) 525-0215
*Federally Qualified Health Center

Santa Paula Medical Clinic
1334 E. Main Street
Santa Paula, CA 93060
Clinic Phone: (805) 933-1122
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 933-1122
*Federally Qualified Health Center

Santa Paula West
254 W. Harvard Blvd.
Santa Paula, CA 93060
Clinic Phone: (805) 229-0200
Hours of Operation:
Pediatrics: Monday-Friday 8:00-5:00pm
Medical Group: Monday &Friday 8:00am- 5:00pm and
Tuesday, Wednesday, & Thursday 8:00am - 7:00pm
After Hours Contact: (805) 229-0200
*Federally Qualified Health Center

Sierra Vista Family Medical Clinic
1227 E. Los Angeles Ave.
Simi Valley, CA 93065
Clinic Phone: (805) 582-4000
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 582-4000
*Federally Qualified Health Center

Sierra Vista Family Medical Clinic- Urgent Care
1227 E. Los Angeles Ave.
Simi Valley, CA 93065
Clinic Phone: (805) 582-4050
Hours of Operation: Monday-Friday 9:00am-7:00pm &
Saturday-Sunday 8:00am-5:00pm
After Hours Contact: (805) 582-4000
*Federally Qualified Health Center

Ventura County Health Care for the Homeless /One Stop Clinic /Transitions Clinic
3147 Loma Vista Road
Ventura, CA 93003
Clinic Phone: (805) 652-6694
Hours of Operation: Monday-Friday 8:00am-5:00pm
After Hours Contact: (805) 535-9702
*Federally Qualified Health Center

West Ventura Medical Clinic
133 W. Santa Clara Street
Ventura, CA 93001
Clinic Phone: (805) 641-5600
Hours of Operation: Monday-Friday 8am-5pm
After Hours Contact: (805) 641-5600
*Federally Qualified Health Center

West Ventura Medical Clinic- Urgent Care
133 W. Santa Clara Street
Ventura, CA 93001
Clinic Phone: (805) 641-5620
Hours of Operation: Monday-Friday 8am-7pm,
Saturday 9am-5pm, Sunday 8am-1pm
After Hours Contact: (805) 641-5600
*Federally Qualified Health Center

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