The Ventura County Behavioral Health Department offers a wide range of behavioral health services to ensure that our residents of Ventura County have access to help when they need it. Learn more about our services and resources and ways in which we can best help you meet your needs.

Plan Member INFORMATION PACKET

• CA-01_Plan Member Information Packet_English.cleaned
• CA-01_Plan Member Information Packet_Spanish.cleaned

Beneficiary Handbooks

Member Handbook (effective January 1, 2025)

We provide behavioral health services (mental health and substance use disorders) to Ventura County residents who are eligible for Medi-Cal. This handbook explains your behavioral health benefits under Medi-Cal and how to get care, as well as your rights and responsibilities. The handbook is available in English and Spanish, but if you need it in another language or need help with language and cultural services, you can call us at 1-866-998-2243. You can also ask for this handbook and other materials in other formats like Braille, large print, or audio at the front desk of any of our clinics or programs.

• English Version: Ventura County Medi-Cal Behavioral Health Plan Member Handbook_2025_English
• Spanish Version: Ventura County Medi-Cal Behavioral Health Plan Member Handbook_2025_Spanish
• English Version: Language Taglines_10-22-2024.cleaned
• English Version: Nondiscrimination_Notice_ENGLISH_10-31-2024.pdf
• Spanish Version: Nondiscrimination_Notice_SPANISH_10-31-2024.pdf

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Provider Directories

• VCBH MH Provider Directory APRIL 2025
• Ventura County Mental Health Plan’s (MHP’s) Alternative Access Standards (AAS) Request Approval Letter
• DHCS Approved Alternative Access Standards
• VCBH SUD Provider Directory April 2025
• Ventura County Drug Medi-Cal Oganized Delivery System (DMC-ODS) Plan’s Alternative Access Standards Request Approval Letter
• DHCS Approved Alternative Access Standards

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Notice of Privacy Practices

• Joint Notice of Privacy Practices
• Aviso Conjunto de Prácticas de Privacidad

Interoperability

As of March 1, 2024, Ventura County Behavioral Health (VCBH) Plan members will have more ways to see health information in one place. If you choose to, you can use a digital application (“app”) from another organization (a “third party”) to see your health care information. Please read the attached Plan Member Education material to learn more about this new option to see your health care information, things to remember when picking an app, and your rights.

Download: Plan Member Educational Material

Download: Plan Member Educational Material – Spanish

Patient Access API and Provider Directory API

Thank you for your interest in VCBH interoperability capabilities and FHIR APIs. 

VCBH is a participant of CalMHSA Connex. CalMHSA Connex is a County Behavioral Health focused Health Information Exchange.

VCBH’s Provider Directory API can be found here.

For more information, or to request access to VCBH Patient Access FHIR APIs, please visit CalMHSA Connex APIs – California Mental Health Services Authority.

Grievance and Appeals

If you are unhappy with any issue related to Specialty Mental Health Services, Substance Use Treatment Services, or Mental Health Services Act (MHSA) you may call our Managed Care Operations Department at 1-888-567-2122 and we will try to resolve your concerns. Please see the forms below and either submit your Grievance Form or give us a call.

Some documents may require you to download them to your desktop and open with Adobe Acrobat (not in your browser).

• Notice of Problem Resolution Processes
• QM18 Notice of Problem Resolution Processes -Spanish-12-10-21.cleaned
• Grievance Form
• QM18 Grievance Form Spanish 11 23 2020
• Appeal/Expedited Form
• QM-18 Action Appeal Form Spanish
• Language Assistance Taglines – MHP
• Language Assistance Taglines – DMC-ODS
• Non-Discrimination Notice
• Spanish_Nondiscrimination Notice_