Client Resources
The Ventura County Behavioral Health Department offers a wide range of behavioral health services to ensure that our residents of Ventura County have access to help when they need it. Learn more about our services and resources and ways in which we can best help you meet your needs.
Beneficiary Handbooks
Mental Health Plan Beneficiary Handbook
We provide specialty mental health services for people who live in Ventura County and are eligible for Medi-Cal. This handbook explains your benefits and how to get care.
If you speak a language other than English, free oral interpreter services are available to you. You may request this handbook and other materials at no cost to you in other languages or auxiliary formats, such as Braille, 18-point font large print, or audio. This handbook and other materials are available in English and Spanish. If you would like this handbook or other written materials in a language other than English or Spanish, or to get interpreter, linguistic, and cultural help, you may call the Ventura County Mental Health Plan 24-hours a day, 7 days a week at 1-866-998-2243. The call is toll free.
- 2024 Ventura County Mental Health Plan Beneficiary Handbook
- Language Assistance Taglines – MHP
- Non-Discrimination Notice
Substance Use Treatment Handbook
Drug Medi-Cal Organized Delivery System (DMC-ODS)
It is important that you understand how the Drug Medi-Cal Organized Delivery System (DMC-ODS) plan works so you can get the care you need. This handbook explains how to receive substance use treatment services, what benefits you have access to and your rights and responsibilities as a member of your county DMC-ODS plan.
- 2024 Ventura County Drug Medi-Cal Organized Delivery System (DMC-ODS) Beneficiary Handbook
- Language Assistance Taglines – DMC-ODS
- Non-Discrimination Notice
Provider Directories
- Ventura County Mental Health Plan, Medi-Cal Provider Directory, February 2024 >
- Ventura County Mental Health Plan’s (MHP’s) Alternative Access Standards (AAS) Request Approval Letter
- DHCS Approved Alternative Access Standards
- Ventura County Substance Use Treatment Services, Provider Directory, February 2024 >
- Ventura County Drug Medi-Cal Oganized Delivery System (DMC-ODS) Plan’s Alternative Access Standards Request Approval Letter
- DHCS Approved Alternative Access Standards
Notice of Privacy Practices
Interoperability
As of March 1, 2024, Ventura County Behavioral Health (VCBH) Plan members will have more ways to see health information in one place. If you choose to, you can use a digital application (“app”) from another organization (a “third party”) to see your health care information. Please read the attached Plan Member Education material to learn more about this new option to see your health care information, things to remember when picking an app, and your rights.
Download: Plan Member Educational Material
Download: Plan Member Educational Material – Spanish
Thank you for your interest in Ventura County Behavioral Health’s interoperability capabilities and FHIR APIs. Ventura County Behavioral Health is a participant of CalMHSA Connex. CalMHSA Connex is County Behavioral Health focused Health Information Exchange. For more information, or to request access to, Ventura County Behavioral Health’s interoperability and FHIR APIs, please visit CalMHSA Connex APIs – California Mental Health Services Authority
Patient Access API
Patient Access API Implementation Date
2/16/2024
Production Base URL for Patient Access API
https://ihe-calmhsa.ehn-prod.net/SpiritHSB/REST/forward_qedm/r4/
FHIR Capability Statement URL
https://ihe-calmhsa.ehn-prod.net/SpiritHSB/REST/forward_qedm/r4/metadata
Latest FHIR Version Supported
HL7 FHIR Release 4.0.1
Implementation Guides Supported
- HL7 Smart APP Launch Framework IG 1.0.0
- Carin Consumer Directed Payer Data Exchange IG
- HL7 FHIR Da Vinci Pdex IG Version STU 2.0.0
- HL7 FHIR Da Vinci Pdex U.S. Drug Formulary IG Version STU 2.0.1
Download: CalMHSA Patient Access API Policy
Provider Directory API
Provider Directory API Implementation Date
2/16/2024
Production Base URL for Provider Directory API
https://ihe-calmhsa.ehn-prod.net/SpiritHSB/REST/forward_cdr/
FHIR Capability Statement URL
https://ihe-calmhsa.ehn-prod.net/SpiritHSB/REST/forward_qedm/r4/metadata
Latest FHIR Version Supported
HL7 FHIR Release 4.0.1
Implementation Guides Supported
- HL7 FHIR US Core IG STU 3.1.1
- HL7 FHIR Da Vinci PDEX Plan Net IG Version STU 1.1.0
Download: CalMHSA Provider Directory API Policy
Grievance and Appeals
If you are unhappy with any issue related to Specialty Mental Health Services, Substance Use Treatment Services, or Mental Health Services Act (MHSA) you may call our Quality Management Department at 1-888-567-2122 and we will try to resolve your concerns. Please see the forms below and either submit your Grievance Form or give us a call.
