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Patient Care Concerns

The Ambulatory Care Quality Team is available to assist patients, family members, and friends with any non-medical question or concern relating to their outpatient visit to our medical clinics throughout Ventura County. Our team of dedicated physicians, nurses, and other health care professionals work as a team to ensure that every visit meets your expectations and that your visit is as pleasant and comfortable as possible.

Complaints & Grievances

The Ambulatory Care Quality Team is ready to listen to your concerns. Our staff has been trained to assist you. Please feel free to ask for the clinic manager to address your concerns or call the Ambulatory Care Quality Team at 805-339-1111. You can also email us at accomplaints@ventura.org.

Complaints may also be directed to:

State of California
Department of Public Health
Licensing and Certification
Ventura District Office
1889 North Rice Avenue, Suite 200
Oxnard, CA 93030
Phone: (805) 604-2926
Toll Free: (800) 547-8267
Fax: (805) 604-2997

Office of Quality and Patient Safety The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Fax: (630) 792-5636
Email: patientsafetyreport@jointcommission.org
Or Online Submission: https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx

Medical Board of California
(800) 633-2322

Patients’ Rights Advocate
Ventura County Behavioral Health
300 North Hillmont Ave. Ventura, CA 93003
(805) 477-5731

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